Email services affected by global PCI compliance changes

Email services affected by global PCI compliance changes

On the 30th June 2018 the PCI Security Standards Council rolled out new regulations which have left millions of people who are not using up to date software with various issues with email, online payment systems and card payment terminals.

You can read more technical details about the changes on the official PCI security Standards Website here

What has changed?

All connections to our servers and those of any reputable hosting company are connected over SSL connections to ensure traffic is encrypted and secure from your devices to our servers. The protocol that carries this traffic is called TLS. On the 30th June 2018 an old version of TLS 1.0 was made redundant due to known security weaknesses and was replaced with newer versions of the protocol TLS 1.1 and TLS 1.2.

Because of this change which is affecting service providers around the world, servers have been patched and updated to support newer TLS 1.1 and TLS 1.2 protocols and removed support for TLS 1.0.

How does this affect me?

As a hosting service provider, we must ensure we stay up to date with all security regulations and standards on our servers. Our servers were updated to meet these new standards and we have received an increase in number of issues reported with email services.

Unfortunately, these issues are out of our control, but we have prepared this article to provide you with accurate information regarding the cause of the problems and alternative options.

Who is affected by these changes?

Not everyone is affected by these new changes and so far, we have narrowed down the affected clients we have seen first hand to those using older software or operating systems which don’t support the newer security standards.

We know some people using Windows 7 and Windows 8 have been affected as well as some people on older versions of Mac OSX and even older versions of iOS software on iPhone and iPads.

What can I do if I’m affected?

There is little we can do if you are affected by the new security standards and you are using older software. This is a security standard change that is affecting millions of users across the globe on older software.

Our recommendations

We have pulled together some helpful information that you can look through yourself to see if you can resolve the issue without having to spend money on support. Unfortunately, some software simply won’t be fixable if it is out of date.

  • If you are running Windows 7 or Windows 8 please visit the official Microsoft support article which details the security protocol changes –
  • If you are running Windows 7 or Windows 8 you will need to upgrade your operating system to Windows 10 which includes all of the security patches and fixes necessary.
  • If you are running Mac OSX please make sure you are on the very latest version of Mac OSX which should be a free upgrade and we have had reports that the latest Mac OSX has included a patch to support newer TLS protocols.
  • If you are facing issues on mobile devices, please make sure they are fully up to date as again patches have been released for most mobile devices.

What can I do If I am still having problems?

We first recommend you contact your IT provider as this is an IT/Software issue and not a service/server related issue we can control. Our servers have simply been updated to comply with these latest security standard changes.

If you would like us to provide you with this IT/Software support, we can do so under a maintenance contract. Unfortunately, some older software simply isn’t fixable, and you will be limited with what you can do.

In these circumstances you will either need to switch to webmail in the interim or look at upgrading your computer software to the latest versions such as Windows 10 or Mac OSX High Sierra.

How do I access webmail?

You can access your email via your webmail portal by visiting in your internet browser such as Google Chrome, Firefox or internet explorer. You will need to enter your email address and password.

If you need to request a password reset, please log a ticket on our client portal here

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Caroline King
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We've been working with Eckho for 6 months now and they've been incredibly responsive to issues and the knowledge they have has resolved issues very quickly. Also super friendly and good personal understanding of the issues. Highly recommended!
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Following a platform migration a client’s site was complete blown and urgent remedial work was required.Contacted Rick and his team at eckhoMedia who quickly provided a path to recovery and method of bringing the site back online and running on their hosted solution.I can’t recommend highly enough the professional and efficient service recvd in dealing with this issue and the long term pathway for the client.I will certainly be using them again in the future!
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We have worked with eckhoMedia now on a number of projects and we continue to be impressed. It is refreshing to work with a company that has such good, open and clear communication and does exactly what they promise to do. They are pro-active, and we always feel we know where we're up to with the projects.In short, great company, can't recommend them highly enough.
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We (Dragonfly Leisure) recently commissioned EckhoMedia to overhaul and update our website. We were delighted with the result and more importantly so were our customers! They provide fantastic support and nothing is ever too much trouble. We've been using EckhoMedia for 7 years now and would definitely recommend them.
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Very pleased with the website echkoMedia built us. Not only does it look fantastic, but it's been built in a way that makes it very easy to maintain. Would definitely recommend echkoMedia to anyone looking for a website.
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We have recently started working with the guys at eckho and we have been so impressed with their knowledge, and their efficiency in getting the work done, say they are going to do it and it is booked in and done.
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Exceptional service. Very prompt to respond to any requirements and changes which has been brilliant. They are very easy to communicate with. Eckhomedia's technical work and guidance assisted the charity in updating their website with no hitches.
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Exceptional service. Very prompt to respond to any requirements and changes which has been brilliant. They are very easy to communicate with. I have also been really impressed with Eckhomedia's technical work and guidance.
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It was great working with Rick. We couldn't be happier with the website and service provided. There were a lot of changes ongoing from our side throughout the process, Rick was always flexible in his approach.
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Excellent, professional and attentive service from Echomedia. Highly recomended for web design and social media management. Simon and his team are a pleasure to work with.
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Simon and his team at Eckomedia continue to be very professional and responsive to the ever growing needs for an ecommerce website to grow. Always approachable and very quick to act with development needs we may have to progress the business further... Well done and keep it up guys :-)
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eckhoMedia has been of vital help to me in building up my plumbing business. Costs are modest, and search engine optimisation is so good that JPK Plumbing is now on the first page of Google. Simon is very helpful and very patient with my ignorance of computers. I can recommend eckhoMedia very highly.
Michelle Rochester
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Simon was approachable and friendly. He understood the ethos of the charity and was able to translate our mission and purpose into a website. We have received feedback from the public and professional organisations of how user friendly and warm our website it, so we were really pleased that the website was working for our service users as well as us. Simon has made a difficult task for us very enjoyable and I would not hesitate in recommending his services. We have just recently asked him to take over the branding and marketing of our charity.
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Simon and his team have been taking care of our two sites for a few years now and has always been very professional and ready to help quickly with any little problems that occur. We know we can rely on him and his team and have confidence that they will always do their utmost to ensure the sites are well maintained and kept up to date with any technical advancements at all times.
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Simon Feukes and his team at Eckhomedia, are not only a web development company, they troubleshoot all my computer queries, they provide a gold plated service, always there on hand if you have any problems.A company I truly recommend, who are not only brilliant at their job but know their stuff inside out.Truly fantastic!!!
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