fbpx
Email services affected by global PCI compliance changes

Email services affected by global PCI compliance changes

On the 30th June 2018 the PCI Security Standards Council rolled out new regulations which have left millions of people who are not using up to date software with various issues with email, online payment systems and card payment terminals.

You can read more technical details about the changes on the official PCI security Standards Website here https://blog.pcisecuritystandards.org/are-you-ready-for-30-june-2018-sayin-goodbye-to-ssl-early-tls

What has changed?

All connections to our servers and those of any reputable hosting company are connected over SSL connections to ensure traffic is encrypted and secure from your devices to our servers. The protocol that carries this traffic is called TLS. On the 30th June 2018 an old version of TLS 1.0 was made redundant due to known security weaknesses and was replaced with newer versions of the protocol TLS 1.1 and TLS 1.2.

Because of this change which is affecting service providers around the world, servers have been patched and updated to support newer TLS 1.1 and TLS 1.2 protocols and removed support for TLS 1.0.

How does this affect me?

As a hosting service provider, we must ensure we stay up to date with all security regulations and standards on our servers. Our servers were updated to meet these new standards and we have received an increase in number of issues reported with email services.

Unfortunately, these issues are out of our control, but we have prepared this article to provide you with accurate information regarding the cause of the problems and alternative options.

Who is affected by these changes?

Not everyone is affected by these new changes and so far, we have narrowed down the affected clients we have seen first hand to those using older software or operating systems which don’t support the newer security standards.

We know some people using Windows 7 and Windows 8 have been affected as well as some people on older versions of Mac OSX and even older versions of iOS software on iPhone and iPads.

What can I do if I’m affected?

There is little we can do if you are affected by the new security standards and you are using older software. This is a security standard change that is affecting millions of users across the globe on older software.

Our recommendations

We have pulled together some helpful information that you can look through yourself to see if you can resolve the issue without having to spend money on support. Unfortunately, some software simply won’t be fixable if it is out of date.

  • If you are running Windows 7 or Windows 8 please visit the official Microsoft support article which details the security protocol changes – https://support.microsoft.com/en-gb/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in.
  • If you are running Windows 7 or Windows 8 you will need to upgrade your operating system to Windows 10 which includes all of the security patches and fixes necessary.
  • If you are running Mac OSX please make sure you are on the very latest version of Mac OSX which should be a free upgrade and we have had reports that the latest Mac OSX has included a patch to support newer TLS protocols.
  • If you are facing issues on mobile devices, please make sure they are fully up to date as again patches have been released for most mobile devices.

What can I do If I am still having problems?

We first recommend you contact your IT provider as this is an IT/Software issue and not a service/server related issue we can control. Our servers have simply been updated to comply with these latest security standard changes.

If you would like us to provide you with this IT/Software support, we can do so under a maintenance contract. Unfortunately, some older software simply isn’t fixable, and you will be limited with what you can do.

In these circumstances you will either need to switch to webmail in the interim or look at upgrading your computer software to the latest versions such as Windows 10 or Mac OSX High Sierra.

How do I access webmail?

You can access your email via your webmail portal by visiting www.yourdomain.com/webmail in your internet browser such as Google Chrome, Firefox or internet explorer. You will need to enter your email address and password.

If you need to request a password reset, please log a ticket on our client portal here https://clients.eckhomedia.com.

More Blog Posts

What Our Clients Say

ARDO Breastpumps UK
ARDO Breastpumps U.
09:28 06 Mar 19
We have recently started working with the guys at eckho and we have been so impressed with their knowledge, and their efficiency in getting the work done, say they are going to do it and it is booked in and done.
Jane Freeman
Jane F.
09:46 30 Jan 19
Excellent service. Very informative, prompt and easy to contact. Response time is great and they always get the job done.
Alice Malone
Alice M.
16:18 25 Jan 19
EckhoMedia have been extremely helpful and efficient in answering all our queries regarding our website. Their communication is excellent and we would highly recommend their service!
Dawn Harris
Dawn H.
14:11 25 Jan 19
These guys have been brilliant!! They have certainly saved our skin a few times. Really nice people to work with, prompt and efficient. Would definitely recommend.
Nicky Hawkins
Nicky H.
13:35 25 Jan 19
Exceptional service. Very prompt to respond to any requirements and changes which has been brilliant. They are very easy to communicate with. Eckhomedia's technical work and guidance assisted the charity in updating their website with no hitches.
Kiki Paddy
Kiki P.
15:01 28 Dec 18
Top notch job done with logo design and web design. Highly recommend.
Danielle Bayard
Danielle B.
10:35 28 Dec 18
Exceptional service. Very prompt to respond to any requirements and changes which has been brilliant. They are very easy to communicate with. I have also been really impressed with Eckhomedia's technical work and guidance.
charlie guest
charlie G.
07:38 04 Apr 18
It was great working with Rick. We couldn't be happier with the website and service provided. There were a lot of changes ongoing from our side throughout the process, Rick was always flexible in his approach.
Richard Borley
Richard B.
15:07 14 Mar 18
Excellent, professional and attentive service from Echomedia. Highly recomended for web design and social media management. Simon and his team are a pleasure to work with.
Erica Crossman
Erica C.
09:30 07 Mar 18
Rick and Simon have come to the rescue of Plants Enhance following a horrible experience with a local so say Web hosting/design company. Rick could not have been more helpful and reassuring. A new E commerce website was created very quickly and very efficiently and whilst Plants Enhance has taken a hit in trade I am glad to say that business is starting to return. I am now looking forward to the future knowing that I will be working with Rick and Simon and I cannot recommend Eckhomedia highly enough.
giles goodbody
giles G.
11:59 01 Dec 16
Simon and his team at Eckomedia continue to be very professional and responsive to the ever growing needs for an ecommerce website to grow. Always approachable and very quick to act with development needs we may have to progress the business further... Well done and keep it up guys :-)
BMI Solutions
BMI S.
16:24 30 Nov 16
Outstanding service provided for all our website needs!
John Keegan
John K.
12:15 05 Nov 15
eckhoMedia has been of vital help to me in building up my plumbing business. Costs are modest, and search engine optimisation is so good that JPK Plumbing is now on the first page of Google. Simon is very helpful and very patient with my ignorance of computers. I can recommend eckhoMedia very highly.
Michelle Rochester
Michelle R.
14:53 03 Nov 15
Simon was approachable and friendly. He understood the ethos of the charity and was able to translate our mission and purpose into a website. We have received feedback from the public and professional organisations of how user friendly and warm our website it, so we were really pleased that the website was working for our service users as well as us. Simon has made a difficult task for us very enjoyable and I would not hesitate in recommending his services. We have just recently asked him to take over the branding and marketing of our charity.
Giles Goodbody
Giles G.
16:17 02 Nov 15
Simon and his team have been taking care of our two sites for a few years now and has always been very professional and ready to help quickly with any little problems that occur. We know we can rely on him and his team and have confidence that they will always do their utmost to ensure the sites are well maintained and kept up to date with any technical advancements at all times.
Sina Capaldo
Sina C.
11:57 02 Nov 15
Simon Feukes and his team at Eckhomedia, are not only a web development company, they troubleshoot all my computer queries, they provide a gold plated service, always there on hand if you have any problems.A company I truly recommend, who are not only brilliant at their job but know their stuff inside out.Truly fantastic!!!
Sue Hill
Sue H.
10:13 31 Oct 15
eckhoMedia have created three websites for our businesses, one of which is e commerce. We have been delighted with the professionalism offered by this company. I look forward to working with eckhoMedia in the future for another web site.
Malcolm Orr
Malcolm O.
11:39 29 Oct 15
We loved working with eckhoMedia, and would highly recommend to anyone thinking of a new website.
John Pearce
John P.
12:17 27 Oct 15
eckhoMedia provided us with a fresh new website and helped us build a complicated back-end to our website that involved a lot of different features. As this was made totally from scratch, We needed to make a lot of changes and amendments, Simon has been very helpful and tolerant with our constant need for sometimes large changes to the system.
Richard Borley
Richard B.
15:45 26 Oct 15
Our tired and under-achieving website was overdue a re-furb. We approached the guys at eckhomedia and described what we needed. The process from the initial contact to the day the website went live was a painless and pleasant one. The result was beyond our expectations, we now have something we can be proud of. I would not hesitate to recommend eckhomedia to anyone with similar needs.
Next Reviews

View All Reviews