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Privacy Policy

Last Updated May 2018

eckhoMedia is committed to preserving the privacy of its visitors to this website and other websites, services and systems that we use for our clients needs. We are passionate about protecting any personal information that is provided to us and so to comply with new data protection regulations, it is important for visitors to know how we treat the information about you that we may receive through this website, how we carry out data processing practices through the use of the internet and any other electronic communication networks.

By registering for any services on this website or by providing any personal information to us, you consent to the collection, use and transfer of your information under the terms of this Privacy Policy.

For the purposes of the Data Protection Act 1998, the data controller is eckhoMedia Ltd who’s headquarters are at 133 Cumberland Road, Bristol, BS1 6UX, UK.

Information that we collect from you

You can visit and browse this website without telling us who you are, where you are located or by providing any personal information. Our web server collects the IP addresses of all visitors to this website but no personal data is collected without your knowledge.

There are areas of this website where we may need to collect personal information for a specific purpose, such as a quote request, newsletter signup or contact request. We do this by using online forms on our website, if you telephone us or email us and provide your personal information.

The personal information that we may collect from you may include:

  • Your name, email address, telephone number, website address
  • Company name, address, telephone number

We collect technical information about you when you visit the website which includes technical information about your device, we use this for system administration, to develop our website and for statistics, this is non-personal data and may include:

  • Your IP address, operating system and browser type
  • Information from tracking purposes on search queries and referral links

With this data eckhoMedia may:

  • Offer you the opportunity to receive information, news and updates from us that requires online registration. Personal information you have provided to us may be used to transmit these communications
  • Require the use of a username and password to access some of its services and activities
  • Collect information about you or your company from emails, letters, telephone calls or online forms
  • Use your personal information and data to customer accounts in our internal accounting and management systems

It is not compulsory to provide us with any additional information we request which is not necessary to provide you with the services you have requested, we only require the information to provide you with the best level of support and service as possible. Please note that our policy is not to ask for sensitive personal data – that is, data relating to: race or ethnic origin; political opinion; religious or other similar beliefs; trade union membership; physical or mental health; sexual orientation; criminal records. We recommend that you do not provide such information to us. If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this Policy, or as explained at the time you provide the information.

How we use your information

When personal information is collected from you with your consent we will let you know at the time of collection what the information is for and how we will use it, the information that we collect is used for the following:

  • Responding to your enquiries and quotation requests
  • Administering the services and systems we provide to clients
  • Carrying out market research campaigns
  • Keeping you up to date with news, information and updates on our services and news
  • Providing you with access to our client portal
  • Sending you invoices and statements from our accounts system
  • Improving our website and services

We do not sell or rent personal information about you to any third-party companies except with your explicit permission.

We may sometimes use your personal information to contact you for your views on our services and systems and to notify you of important changes or development to our company, services or systems. If you change your mind about being contacted, please let us know via our Contact Us page.

Disclosure of your information

By giving us your personal information, you are agreeing that we have the right to share your personal information with:

  • Our internal staff team
  • Our email marketing software
  • Our accounting software
  • Our website analytics and tracking software
  • Other carefully selected third parties to enable us to deliver our services to clients

Countries outside the European Economic Area do not always have strong data protection laws. We will always take steps to ensure that your information is used by third parties in accordance with this Privacy Policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Where we store your personal data

The personal data that we collect from you will be transmitted to and stored at a secure data centre located in the UK, personal information that is used for marketing purposes is stored on data centres outside of the UK. By submitting your personal data you agree to this transfer, storage and processing of your data. We take all reasonable steps to ensure that your personal data is treated and processed securely and in accordance with this privacy policy.

Rest assured we do everything possible to keep all personal information as secure as is humanly possible, but no method of transmission over the Internet, or method of electronic storage, is 100% fail-safe. Although we do our best to protect your personal data and use industry standard procedures and security features to try to prevent any unauthorised access by a third party, we cannot guarantee the security of your data transmitted to our website. You accept that any transmission of your personal data is done at your own risk.

Security and Data Retention

For certain parts of our website and services where we have given you a password to access you are responsible for keeping this password secure and confidential, please do not share the password with other users.

All data transmissions on our website and associated websites are secured by SSL certificates. You can check whether a webpage is secure as the webpage address will start with “https”. Any transmission is at your own risk.

Once we have received your personal information we will employ strict physical, electronic and administrative security measures to protect your personal information from access by unauthorised persons and against unwanted processing, loss, damage or destruction.

All data is retained for a period of 5 years when it is deemed no longer required, other data is stored for as long as the law requires.

Your rights

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Our website may, from time to time, contain links to other websites, our partner or related websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to your personal information

The data protection act gives you the right to access the personal information that we hold about you, your right of access can be exercised at any time in accordance with this act and we will provide you with all the data that we hold.

We are entitled by law to charge a small administrative fee to meet our costs in providing you with details of the personal information that we hold about you and we may require proof of your identity before we supply the information to you.

Changes to this Policy

We reserve the right to revise or supplement this Privacy Policy from time to time. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this policy. You can determine when this policy was last revised by checking the “Last Updated” date which can be found at the top of this page.

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Exceptional service. Very prompt to respond to any requirements and changes which has been brilliant. They are very easy to communicate with. I have also been really impressed with Eckhomedia's technical work and guidance.
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07:38 04 Apr 18
It was great working with Rick. We couldn't be happier with the website and service provided. There were a lot of changes ongoing from our side throughout the process, Rick was always flexible in his approach.
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15:07 14 Mar 18
Excellent, professional and attentive service from Echomedia. Highly recomended for web design and social media management. Simon and his team are a pleasure to work with.
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09:30 07 Mar 18
Rick and Simon have come to the rescue of Plants Enhance following a horrible experience with a local so say Web hosting/design company. Rick could not have been more helpful and reassuring. A new E commerce website was created very quickly and very efficiently and whilst Plants Enhance has taken a hit in trade I am glad to say that business is starting to return. I am now looking forward to the future knowing that I will be working with Rick and Simon and I cannot recommend Eckhomedia highly enough.
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Simon and his team at Eckomedia continue to be very professional and responsive to the ever growing needs for an ecommerce website to grow. Always approachable and very quick to act with development needs we may have to progress the business further... Well done and keep it up guys :-)
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16:24 30 Nov 16
Outstanding service provided for all our website needs!
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12:15 05 Nov 15
eckhoMedia has been of vital help to me in building up my plumbing business. Costs are modest, and search engine optimisation is so good that JPK Plumbing is now on the first page of Google. Simon is very helpful and very patient with my ignorance of computers. I can recommend eckhoMedia very highly.
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14:53 03 Nov 15
Simon was approachable and friendly. He understood the ethos of the charity and was able to translate our mission and purpose into a website. We have received feedback from the public and professional organisations of how user friendly and warm our website it, so we were really pleased that the website was working for our service users as well as us. Simon has made a difficult task for us very enjoyable and I would not hesitate in recommending his services. We have just recently asked him to take over the branding and marketing of our charity.
Giles Goodbody
Giles G.
16:17 02 Nov 15
Simon and his team have been taking care of our two sites for a few years now and has always been very professional and ready to help quickly with any little problems that occur. We know we can rely on him and his team and have confidence that they will always do their utmost to ensure the sites are well maintained and kept up to date with any technical advancements at all times.
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11:57 02 Nov 15
Simon Feukes and his team at Eckhomedia, are not only a web development company, they troubleshoot all my computer queries, they provide a gold plated service, always there on hand if you have any problems.A company I truly recommend, who are not only brilliant at their job but know their stuff inside out.Truly fantastic!!!
Sue Hill
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10:13 31 Oct 15
eckhoMedia have created three websites for our businesses, one of which is e commerce. We have been delighted with the professionalism offered by this company. I look forward to working with eckhoMedia in the future for another web site.
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11:39 29 Oct 15
We loved working with eckhoMedia, and would highly recommend to anyone thinking of a new website.
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12:17 27 Oct 15
eckhoMedia provided us with a fresh new website and helped us build a complicated back-end to our website that involved a lot of different features. As this was made totally from scratch, We needed to make a lot of changes and amendments, Simon has been very helpful and tolerant with our constant need for sometimes large changes to the system.
Richard Borley
Richard B.
15:45 26 Oct 15
Our tired and under-achieving website was overdue a re-furb. We approached the guys at eckhomedia and described what we needed. The process from the initial contact to the day the website went live was a painless and pleasant one. The result was beyond our expectations, we now have something we can be proud of. I would not hesitate to recommend eckhomedia to anyone with similar needs.
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