Privacy Policy

eckhoMedia is committed to preserving the privacy of its visitors to this website and other websites, services and systems that we use for our clients needs. We are passionate about protecting any personal information that is provided to us and so to comply with new data protection regulations, it is important for visitors to know how we treat the information about you that we may receive through this website, how we carry out data processing practices through the use of the internet and any other electronic communication networks.

By registering for any services on this website or by providing any personal information to us, you consent to the collection, use and transfer of your information under the terms of this Privacy Policy.

For the purposes of the Data Protection Act 1998, the data controller is eckhoMedia Ltd who’s headquarters are at 133 Cumberland Road, Bristol, BS1 6UX, UK.

Information that we collect from you

You can visit and browse this website without telling us who you are, where you are located or by providing any personal information. Our web server collects the IP addresses of all visitors to this website but no personal data is collected without your knowledge.

There are areas of this website where we may need to collect personal information for a specific purpose, such as a quote request, newsletter signup or contact request. We do this by using online forms on our website, if you telephone us or email us and provide your personal information.

The personal information that we may collect from you may include:

• Your name, email address, telephone number, website address
• Company name, address, telephone number

We collect technical information about you when you visit the website which includes technical information about your device, we use this for system administration, to develop our website and for statistics, this is non-personal data and may include:

• Your IP address, operating system and browser type
• Information from tracking purposes on search queries and referral links

With this data eckhoMedia may:

• Offer you the opportunity to receive information, news and updates from us that requires online registration. Personal information you have provided to us may be used to transmit these communications
• Require the use of a username and password to access some of its services and activities
• Collect information about you or your company from emails, letters, telephone calls or online forms
• Use your personal information and data to customer accounts in our internal accounting and management systems

It is not compulsory to provide us with any additional information we request which is not necessary to provide you with the services you have requested, we only require the information to provide you with the best level of support and service as possible. Please note that our policy is not to ask for sensitive personal data – that is, data relating to: race or ethnic origin; political opinion; religious or other similar beliefs; trade union membership; physical or mental health; sexual orientation; criminal records. We recommend that you do not provide such information to us. If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this Policy, or as explained at the time you provide the information.

How we use your information

When personal information is collected from you with your consent we will let you know at the time of collection what the information is for and how we will use it, the information that we collect is used for the following:

• Responding to your enquiries and quotation requests
• Administering the services and systems we provide to clients
• Carrying out market research campaigns
• Keeping you up to date with news, information and updates on our services and news
• Providing you with access to our client portal
• Sending you invoices and statements from our accounts system
• Improving our website and services

We do not sell or rent personal information about you to any third-party companies except with your explicit permission.

We may sometimes use your personal information to contact you for your views on our services and systems and to notify you of important changes or development to our company, services or systems. If you change your mind about being contacted, please let us know via our Contact Us page.

Disclosure of your information

By giving us your personal information, you are agreeing that we have the right to share your personal information with:

• Our internal staff team
• Our email marketing software
• Our accounting software
• Our website analytics and tracking software
• Other carefully selected third parties to enable us to deliver our services to clients

Countries outside the European Economic Area do not always have strong data protection laws. We will always take steps to ensure that your information is used by third parties in accordance with this Privacy Policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Where we store your personal data

The personal data that we collect from you will be transmitted to and stored at a secure data centre located in the UK, personal information that is used for marketing purposes is stored on data centres outside of the UK. By submitting your personal data you agree to this transfer, storage and processing of your data. We take all reasonable steps to ensure that your personal data is treated and processed securely and in accordance with this privacy policy.

Rest assured we do everything possible to keep all personal information as secure as is humanly possible, but no method of transmission over the Internet, or method of electronic storage, is 100% fail-safe. Although we do our best to protect your personal data and use industry standard procedures and security features to try to prevent any unauthorised access by a third party, we cannot guarantee the security of your data transmitted to our website. You accept that any transmission of your personal data is done at your own risk.

Security and Data Retention

For certain parts of our website and services where we have given you a password to access you are responsible for keeping this password secure and confidential, please do not share the password with other users.

All data transmissions on our website and associated websites are secured by SSL certificates. You can check whether a webpage is secure as the webpage address will start with “https”. Any transmission is at your own risk.

Once we have received your personal information we will employ strict physical, electronic and administrative security measures to protect your personal information from access by unauthorised persons and against unwanted processing, loss, damage or destruction.

All data is retained for a period of 5 years when it is deemed no longer required, other data is stored for as long as the law requires.

Your rights

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Our website may, from time to time, contain links to other websites, our partner or related websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to your personal information

The data protection act gives you the right to access the personal information that we hold about you, your right of access can be exercised at any time in accordance with this act and we will provide you with all the data that we hold.

We are entitled by law to charge a small administrative fee to meet our costs in providing you with details of the personal information that we hold about you and we may require proof of your identity before we supply the information to you.

Changes to this Policy

We reserve the right to revise or supplement this Privacy Policy from time to time. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this policy. You can determine when this policy was last revised by checking the “Last Updated” date which can be found at the top of this page.